Now talking to customer care is not free anymore in India. Airtel, Idea, Vodafone etc. all have started charging for calls made to their customer-care department @50 paisa for per 3 minutes. With the telecom operators getting more money with this, it’s an attack on mobile customer’s pockets.
Obviously, now customer department will get fewer calls, they will relax more now 🙂 .I do remember during my college days when mine friends used to call customer care and chatted for a long time for just time pass asking useless questions.Those college guys would prefer to have a coffee alone now instead of chatting in this way. But except for mobile companies’ bosses, it’s not good for anyone as customer care jobs will also limit.
Mobile Phone is a basic necessity these days and at least in a company like India where illiteracy and poverty is so high, these services should have remained free.
The CCD is chargeable but at very low costs, something around 50 paisa per minute. But still the money is going in calling such departments. And the users are refraining from useless calls and calling these people. Mostly the college and school students have reduced the number of calls. And their one time pass activity is gone :). Yes, this was really a good fun for these students when the got bored and when they were having their no friends with them, this was the only activity left for them. And now, this right is snatched from them 🙂
Cons of Customer Care Chargeable
- CCD Department is getting fewer calls.
- Less Number of employees are needed to manage the Call Center Deptt.
- Reduction in number of people means reduction in work and in turn giving less jobs which causing unemployment.
- Consumers requests are unable to sort easily.
- People are unable to call CCDs as it’s chargeable and they fear of cost.
Let me know your views on this.